Need Some Answers? 

Below we have listed a number of responses to questions that our customers have previously asked. If you can't find what you are looking for below, please contact a member of our friendly team - we're here to help!
 
Our office is open 9am-5pm Monday to Friday (excluding Bank Holidays) please call +44(0)1767 262 546.
If you need to make changes to you reservation or cancel entirely and you have a question please read the Q&A's below...

I need to cancel my Hotel Reservation

TO AVOID CANCELLATION CHARGES, BOOKINGS MUST BE CANCELLED VIA THE HOTEL & CONFERENCE COMPANY.

Please contact our Reservations Team on +44 (0)1767 262 546. We will cancel your booking and email confirmation of your cancellation. 

Please ensure you cancel your booking within the hotels cancellation policy, otherwise the hotel may charge the card you provided as a guarantee. 

The hotel's cancellation policy will appear on your EMAIL CONFIRMATION.

If you are struggling to find this important information, please contact our Reservations Team and we will be happy to check the specific terms of your booking .

Will I incur charges for cancelling my booking?

Charges are at the sole descretion of the hotel.

If you have cancelled your booking within the specified cancellation terms and received cancellation confirmation via email there should not be any charges.

Please contact our Reservations Team on +44(0)1767 262 546 if you need help with your booking, our office is open 9am-5pm Monday to Friday (excluding Bank Holidays).

I need to change the dates of my confirmed booking.

Please ensure any changes are made before the cancellation policy, otherwise the hotel may charge you for making changes. 

If there are rate changes during your stay and you amend your dates this may alter the total cost of your booking.

The hotel's cancellation policy will appear on your EMAIL CONFIRMATION.

If you need any assistance please contact our Reservations Team on +44 (0)1767 262 546 and we will be happy to make the changes for you.

What is the Cancellation Policy for my Booking?

Cancellation policies vary from hotel to hotel, they also depend on your dates of stay and the number of rooms you have booked. Please refer to the hotel details information provided for each property or alternatively please contact our Reservations Team on +44 (0)1767 262 546 and we will be happy to check the specific terms for your booking enquiry.

 

The Hotel & Conference Company provides a free hotel & venue finding service to the Corporate Travel Market. If you need a hotel during an event, we work with hotels in London, hotels in Birmingham, hotels in Coventry, hotels in Manchester, hotels in Liverpool, hotels in Glasgow, hotels in Edinburgh, hotels in Cardiff, hotels near Bluewater, hotels in Shepton Mallet. Contact The Hotel & Conference Company for further information call 01767 262 546 or submit online form.

 

 

ACCEPT COOKIESTo give you the best possible experience, this site uses cookies. Using this site means you agree to our use of cookies. We have published a cookies policy, which you should read to find out more about the cookies we use. View cookies policy.